S O F T C R A F T Y

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Mobile UX: 5 Mistakes That Drive Users Away (And How to Fix Them)

Small tap targets frustrate users more than any other mobile UX flaw. Apple recommends 44x44px buttons, yet many apps cram tiny links close together. We fixed a banking app where 19% of users mis-tapped “Transfer” instead of “Balance,” leading to support calls. Another culprit? Unskippable onboarding. A food delivery app reduced uninstalls by 30% after we made tutorials optional. Mobile screens are precious real estate—every pixel must serve a purpose. Prioritize thumb-friendly zones (the bottom half of screens) for key actions, and always test designs on actual devices, not just Figma mockups.

Slow loads kill mobile engagement. Google found 53% of users abandon sites taking over 3 seconds to load. We optimized a news app’s article pages by lazy-loading images and pre-caching content, cutting load times from 5.1 to 1.8 seconds—and increasing scroll depth by 40%. Another mistake? Ignoring offline states. A travel app we redesigned stores itineraries locally, so users can access bookings mid-flight. Error handling matters too: replace generic “Network Error” messages with helpful alternatives (“Reconnect to see updated prices”). Mobile UX isn’t just about looks; it’s about anticipating real-world usage (poor signal, interruptions) and designing resilient flows.

Context is king. A weather app showing umbrellas during storms saw higher engagement than one with static icons. We redesigned a fitness tracker to adjust its UI based on time of day—dark mode at night, brighter post-workout stats. Personalization also reduces friction: a shopping app using past purchases to pre-fill sizes saw 25% fewer returns. The best mobile UX feels like it “gets” users. Test with diverse demographics—teens scroll faster, seniors prefer larger text—and iterate. Remember: mobile isn’t a smaller desktop; it’s a unique behavioral ecosystem demanding tailored design rules.

SaaS Pricing Models: How to Structure Plans for Maximum Growth

Choosing the wrong pricing model can stall even the best SaaS products. We helped a project management tool shift from flat-rate pricing (29/month) to a tiered model (Basic: $ 19, Pro: 49, 199), increasing ARR by 140% in six months. The key? Aligning price with perceived value. Usage-based pricing works for utilities like cloud storage, while feature-based tiers suit tools where advanced capabilities justify premium costs. Avoid “free forever” plans—they attract freeloaders, not buyers. Instead, offer time-limited trials with clear upgrade paths. Test pricing like you test features: use A/B trials to find what converts best.

Psychology plays a huge role in pricing perception. Anchoring your highest tier first makes mid-tier plans seem more reasonable—a tactic that boosted conversions by 22% for a CRM client. Another lever: annual billing with a 20% discount improves cash flow while reducing churn. We helped a marketing automation SaaS reduce monthly churn from 5% to 2.8% by incentivizing annual commitments. Always include an “Enterprise” tier (even if initially empty)—it primes larger clients to inquire about custom solutions. The right pricing isn’t just about numbers; it’s about framing value in ways that make upgrades feel inevitable.

Localization matters. A client selling globally saw 50% higher adoption in Europe after adjusting prices to euro denominations (€19 vs. $19) and offering VAT-inclusive options. Payment methods also impact conversions—adding PayPal in Germany and Alipay for China increased signups by 18%. Regularly audit competitors’ pricing but avoid races to the bottom. Instead, compete on unique value: one client bundled free onboarding consultations with annual plans, justifying a 30% premium. SaaS pricing isn’t set-and-forget; revisit it quarterly as your feature set and customer base evolve.